Zoom vs. GoToMeeting
In today's digital-first world, video calls have become as routine as morning coffee. But with a sea of options available, how do you choose the right platform for your virtual huddles?
Enter Zoom and GoToMeeting – two of the common video conferencing tools. One's a household name that became famous during the pandemic, and the other is mostly used in the business realm. But which one truly delivers when it comes to your needs?
This guide cuts through the noise, offering a no-frills comparison of Zoom and GoToMeeting. We'll dissect their features, pricing, user experience, and more – giving you the insights you need to make an informed choice.
Whether you're a startup founder, a teacher, or a corporate executive, buckle up. We're about to dive into the nitty-gritty of these virtual meeting powerhouses. By the end, you'll know which platform is your ideal digital companion for those endless video calls.
Let's get started – your perfect video conferencing match awaits!
Overview of Zoom vs. GoToMeeting
Zoom
Zoom, launched in 2011 by Eric Yuan, became an unexpected staple of daily life during the global health crisis of 2020. As in-person interactions became limited, many found themselves turning to Zoom for work, education, and personal connections. The platform's accessibility and free tier made it a go-to option for those suddenly thrust into remote communication. Its rapid adoption across various sectors led to Zoom becoming synonymous with video calls, for better or worse. Many users, whether by choice or circumstance, found themselves navigating Zoom's interface as virtual meetings became the new norm.
GoToMeeting
GoToMeeting, developed by LogMeIn, has been offering video conferencing services since 2004. The platform, now under new ownership, primarily caters to business users. Over time, GoToMeeting has built a reputation for providing online meeting and collaboration tools. Like many long-standing tech products, it has undergone updates to keep pace with user requirements and new technologies in the field of virtual communication. However, it’s popularity seems to have been dying down.
Features comparison: Zoom vs. GoToMeeting
Meeting duration and Participant limits
Meeting duration and participant limits are crucial factors to consider when choosing a video conferencing platform. These aspects can significantly impact your ability to host large meetings or conduct lengthy sessions without interruptions.
Zoom
- Free plan: 40-minute limit on group meetings (unlimited for one-on-one meetings), up to 100 participants
- Paid plans: Up to 30 hours per meeting, participant limits ranging from 100 to 1000 (depending on the plan)
GoToMeeting
- Free plan: Not available
- Professional plan: Unlimited meeting duration, up to 150 participants
- Business plan: Unlimited meeting duration, up to 250 participants
- Enterprise plan: Unlimited meeting duration, up to 3000 participants
Zoom and GoToMeeting offer different options for meeting durations and participant numbers, particularly in their paid plans. Zoom includes a free tier that may suit some casual users or smaller groups. GoToMeeting, on the other hand, provides its services through paid plans, which might align with certain business needs.
Video and audio quality
The quality of video and audio is essential for effective communication during online meetings. Both Zoom and GoToMeeting strive to provide high-quality audiovisual experiences.
Zoom
- Supports up to 1080p video quality (depending on the plan and settings)
- Offers HD voice with wide-band audio support
- Provides background noise suppression
GoToMeeting
- Supports up to 1080p video quality
- Offers HD audio with clear voice transmission
- Provides built-in audio controls for echo cancellation and background noise reduction
The video and audio quality of both Zoom and GoToMeeting can vary. Factors such as internet connection speed and the user's device may influence the performance of either platform.
Screen sharing and Collaboration tools
Screen sharing and collaboration features are vital for productive online meetings, presentations, and teamwork.
Zoom
- Screen sharing with annotation tools
- Virtual whiteboard
- Breakout rooms for small group discussions
- Remote control capabilities
- File sharing during meetings
GoToMeeting
- Screen sharing with drawing tools
- Keyboard and mouse sharing
- Personal meeting rooms
- File sharing during meetings
- Integration with GoToWebinar for larger presentations
Zoom and GoToMeeting both include screen sharing and collaboration tools. Zoom offers features such as virtual whiteboards and breakout rooms, while GoToMeeting has its own set of collaboration options. Users may find different tools that are more suitable depending on their specific needs.
Learn about features Zoom offers in Zoom features.
Recording and Transcription
The ability to record meetings and generate transcripts can be valuable for documentation and future reference.
Zoom
- Local and cloud recording options (depending on the plan)
- Automatic transcription for cloud recordings (paid feature)
- Searchable transcripts
GoToMeeting
- Cloud recording included in all paid plans
- Automatic transcription available (additional cost)
- Ability to share recordings easily
Zoom and GoToMeeting both provide options for recording meetings. Zoom offers local and cloud storage choices, while GoToMeeting focuses on cloud recording. Both platforms have transcription services available, which may involve additional fees depending on the plan selected.
Integration and Compatibility
Integration with other tools and compatibility across devices are important considerations for seamless workflow management.
Zoom
- Integrates with various calendar apps, productivity tools, and CRM systems
- Offers a marketplace for third-party app integrations
- Available on Windows, macOS, Linux, iOS, and Android
- Provides a web client for browser-based access
GoToMeeting
- Integrates with common calendar and productivity tools
- Offers fewer third-party integrations compared to Zoom
- Available on Windows, macOS, iOS, and Android
- Provides a web app for browser-based access
Zoom and GoToMeeting each offer various integration options. Zoom's marketplace includes a wide range of third-party applications. GoToMeeting provides integrations that are often used in business environments. The suitability of these integrations may depend on individual user needs and existing software ecosystems.
To know more about Zoom's Integrations, refer to our detailed take on Zoom Integrations.
User experience and Ease of use
The user interface and overall experience can significantly impact adoption and satisfaction among users.
Zoom
- Claims of an intuitive interface, yet some users struggle with navigation
- The one-click join feature doesn't always work as smoothly as advertised
- Virtual backgrounds can be glitchy and may not function well on all devices
- Advanced features often confuse users, leading to underutilization
GoToMeeting
- Interface, while focused on core functions, can feel dated and uninspired
- Mobile apps, though available, often lack feature parity with desktop versions
- Initial setup process frequently frustrates new users, potentially hindering adoption
- Some users report that the platform feels less polished compared to newer alternatives
Zoom and GoToMeeting each attempt to provide user-friendly experiences, though with mixed results. Zoom's interface, while aiming for simplicity, can sometimes overwhelm users with its array of features. GoToMeeting's focus on core functionalities may appeal to some, but others might find it lacking in comparison to newer platforms. Both services have their share of user complaints regarding ease of use, suggesting that neither has fully mastered the balance between functionality and simplicity.
That's what you said, entails n number of issues Zoom users had and posted it on platforms like - G2, Reddit, Capterra, X(Twitter), etc.
Security and Privacy
Security and privacy are paramount concerns in video conferencing, especially for business users handling sensitive information.
Zoom
- End-to-end encryption for all meetings
- Waiting rooms to control participant entry
- Meeting passwords and host controls
- Two-factor authentication
GoToMeeting
- End-to-end encryption for meetings
- SSL and AES 256-bit encryption for data transmission
- Password protection for meetings
- HIPAA compliance (with Business Associate Agreement)
Both platforms have implemented strong security measures, with GoToMeeting traditionally having a strong reputation in the business sector for its security features.
Learn about Zoom data privacy.
Pricing Plans
Pricing is a crucial factor for many users and organizations when choosing a video conferencing solution.
Zoom
1. Basic (Free):
- 40-minute limit on group meetings
- Up to 100 participants
- Limited features
2. Pro ($149.90/year/license):
- Unlimited group meeting duration
- Social media streaming
- 1GB cloud recording
3. Business ($199.90/year/license, minimum ten licenses):
- 300 participant limit
- Company branding
- Cloud recording transcripts
4. Enterprise (Custom pricing):
- 500+ participant limit
- Unlimited cloud storage
- Dedicated customer success manager
GoToMeeting
1. Professional ($14/user/month, billed annually):
- Up to 150 participants
- Unlimited meetings
- No time limits
2. Business ($19/user/month, billed annually):
- Up to 250 participants
- Unlimited cloud recording
- Transcription services
3. Enterprise (Custom pricing):
- Up to 3000 participants
- Dedicated customer success manager
- Volume discounts available
Zoom offers a free tier and a wider range of pricing options, while GoToMeeting focuses on paid plans tailored for business users.
We have a detailed article on Zoom pricing.
Customer support and reliability
The level of customer support and overall reliability of the platform can be critical, especially for business users who depend on video conferencing for important meetings.
Zoom
- 24/7 phone support (for paid plans)
- Live chat support
- Extensive online help center and community forums
- Some users report occasional connection issues during peak times
GoToMeeting
- 24/7 phone and chat support for all paid plans
- Comprehensive knowledge base and video tutorials
- Generally reliable performance, with fewer reported issues during high-traffic periods
Both Zoom and GoToMeeting claim to offer comprehensive customer support, but user experiences often fall short of expectations. Response times can be slow, and the quality of assistance varies. While GoToMeeting is sometimes noted for its performance, users of both platforms report frustrations when seeking help for technical issues. Self-help resources, though available, frequently leave users searching for clearer solutions to their problems.
Use cases and Target audience
Understanding the primary use cases and target audience for each platform can help in making the right choice for your needs.
Zoom
- Wide range of users, from individuals to large enterprises
- Popular in educational settings and for personal use
- Suitable for both casual and professional meetings
- Often used for webinars and large-scale events
GoToMeeting
- Primarily focused on business users and professionals
- Popular among small to medium-sized businesses
- Frequently used for client meetings and team collaborations
- Well-suited for companies requiring strict security compliance
Zoom and GoToMeeting each have different target audiences. Zoom tries to appeal to a range of users, including individuals and businesses. GoToMeeting primarily focuses on professional and corporate environments. The choice between the two may depend on the user's specific needs and preferences.
Comparison between Zoom vs. GoToMeeting
Feature | Zoom | GoToMeeting |
Overview | Launched in 2011, became widely used during the 2020 global health crisis. | Developed by LogMeIn, offers video conferencing services since 2004, primarily for businesses. |
Meeting Duration and Participant Limits | Free plan: 40-minute limit on group meetings, up to 100 participants, Paid plans: Up to 30 hours per meeting, 100-1000 participants. | No free plan, Professional plan: Unlimited duration, up to 150 participants, Business plan: Unlimited duration, up to 250 participants, Enterprise plan: Unlimited duration, up to 3000 participants. |
Video and Audio Quality | Supports up to 1080p video quality, HD voice with wide-band audio, Background noise suppression. | Supports up to 1080p video quality, HD audio with echo cancellation and background noise reduction. |
Screen Sharing and Collaboration Tools | Screen sharing with annotation tools, virtual whiteboard, breakout rooms, remote control, file sharing. | Screen sharing with drawing tools, keyboard and mouse sharing, personal meeting rooms, file sharing. |
Recording and Transcription | Local and cloud recording options, Automatic transcription for cloud recordings, Searchable transcripts. | Cloud recording included in all paid plans, Automatic transcription (additional cost), Easy sharing of recordings. |
Integration and Compatibility | Integrates with various calendar apps, productivity tools, and CRM systems, Marketplace for third-party app integrations, Available on Windows, macOS, Linux, iOS, Android, and web. | Integrates with common calendar and productivity tools, Fewer third-party integrations, Available on Windows, macOS, iOS, Android, and web. |
User Experience and Ease of Use | Intuitive interface, but some users find it complex, One-click join feature, Virtual backgrounds can be glitchy. | Focuses on core functions, but can feel dated, Mobile apps often lack feature parity with desktop versions, Initial setup can be frustrating. |
Security and Privacy | End-to-end encryption, waiting rooms, meeting passwords, two-factor authentication. | End-to-end encryption, SSL and AES 256-bit encryption, password protection, HIPAA compliance. |
Pricing Plans | Basic (Free): 40-minute limit on group meetings, up to 100 participants, Pro: $149.90/year/license, Business: $199.90/year/license (minimum 10 licenses), Enterprise: Custom pricing. | Professional: $14/user/month (billed annually), Business: $19/user/month (billed annually), Enterprise: Custom pricing. |
Customer Support and Reliability | 24/7 phone support (for paid plans), live chat support, extensive online help center and forums, Some users report connection issues during peak times. | 24/7 phone and chat support for all paid plans, Comprehensive knowledge base and video tutorials, Generally reliable performance. |
Use Cases and Target Audience | Wide range of users, from individuals to large enterprises, Popular in education and personal use, Suitable for casual and professional meetings. | Primarily for business users and professionals, Popular among small to medium-sized businesses, Suitable for client meetings and team collaborations. |
Best video conferencing alternatives to Zoom and GoToMeeting
These are the best video conferencing alternatives to Zoom and GoToMeeting: Feta, Google Meet, Skype, Cisco Webex, BigBlueButton, Microsoft Teams, Jitsi Meet, Slack Huddle, RingCentral Video, Whereby.
- Feta
- Google Meet
- Skype
- Cisco Webex
- BigBlueButton
- Microsoft Teams
- Jitsi Meet
- Slack Huddle
- RingCentral Video
- Whereby
If you are interested in looking for top alternatives for Zoom, check out - top Zoom Alternatives.
If you feel GoToMeeting is not the right fit for you, you can check out the top GoToMeeting Alternatives.
Also check out how these honest and unbiased comparison between, Zoom vs. Google Meet and Zoom vs. Microsoft Teams.
Host Better Meetings with Feta
The shift to remote work has revealed shortcomings in many video conferencing platforms. Users grapple with update interruptions, unreliable screen sharing, and ineffective AI features. Constant meetings result in lost context, while poor integration fragments digital workspaces.
These issues accumulate, causing significant productivity drops. Instead of facilitating remote work, these tools often impede it, forcing professionals to troubleshoot rather than focus on their tasks.
Feta tackles these challenges head-on. Our AI-powered platform streamlines meetings, preserves crucial information and offers an intuitive interface.
By providing AI-generated summaries, real-time transcription, and seamless workflow integration, the Feta transforms video conferencing into a comprehensive productivity solution. It boosts team efficiency and simplifies virtual collaboration, allowing professionals to concentrate on their core responsibilities.
Migrating from Zoom to the Feta
Feta aims to simplify the switch to its platform. We offer a free 90-day trial equivalent to your current Zoom plan. To claim this offer, simply fill out a short online form.
Wondering how Feta stacks up against Zoom? Our thorough, unbiased analysis compares both services side-by-side. This detailed Zoom vs. Feta comparison evaluates essential features of each platform, helping you identify which solution best fits your needs.
We're currently granting early access to a limited number of users. Become part of our pioneer program and enjoy Feta at no cost for three months. Are you prepared to transform your online meetings?