How to cancel Webex subscription?

Webex is often used as a platform for virtual meetings and collaboration, but there are times when users find it necessary to adjust their subscription, cancel a trial, or even delete their account. This guide provides a detailed step-by-step guide to help you cancel Webex subscription, and also introduce and evaluate alternative options for your collaboration needs.

If you need information on how to cancel Webex subscription services, handle Webex trial expirations, or manage your Cisco subscription, this article is for you. It also examines feedback from users who have explored other platforms due to specific challenges with Webex.

Understanding your Webex subscription

Webex provides plans for individual and business users. Reviewing these options is essential for making informed decisions about managing your account.

Webex plans and pricing

• Free Plan: Includes basic features such as personal meeting rooms and limited meeting durations, ideal for casual users.
• Webex Trial: Provides short-term access to advanced features like longer meetings, enhanced security, and integrations.
• Paid Plans:

1. Webex starter plan: Priced at $13.50 per host per month, offering basic collaboration tools.
2. Webex business plan: Costs $26.95 per host per month, for teams requiring additional tools and features.
3. Webex enterprise plan: Custom pricing for large organizations with complex requirements.

Understanding your Webex pricing plan helps streamline the cancellation process and avoids potential disruptions.

Key features across plans

• Meeting duration limits based on the plan.
• User management tools for business accounts.
• Integration capabilities with third-party apps.
• Recording and transcription services for premium plans.

How to cancel a Webex subscription?

Canceling a Webex subscription is a straightforward process, provided you follow the outlined steps.

Step-by-step guide

1. Log into your Webex account: Use your registered email and password to access the Webex dashboard.
2. Locate account settings: In the top-right corner, click on your profile icon and navigate to "Account Settings."                  

3. Open subscriptions tab: Look for the "Subscriptions" tab or section to manage your plan details.

4. Find the cancel option: Scroll through your subscription details and locate the "Cancel Subscription" button. This might be listed under "Billing" or "Plan Details."
5. Follow the cancellation prompts: Click "Cancel Subscription" and follow the on-screen instructions. You may be asked to confirm your decision or provide feedback about why you are canceling.

6. Confirm cancellation: Ensure you receive a confirmation email or notification that your subscription has been successfully canceled.

7. Check for pending charges: Review your payment history to confirm that there are no outstanding charges tied to your account.

Additional tips for cancellation

• Make sure to cancel well before your billing cycle ends to avoid automatic renewal.
• If you encounter issues, contact Webex customer support for assistance.
• Retain any confirmation emails for your records.

Important considerations

• Cancellation often takes effect at the end of the current billing cycle.
• Refunds for unused time are typically not provided, so plan accordingly.
• Ensure no outstanding balances to avoid delays in cancellation.

Avoiding auto-renewals

• Monitor trial expiration dates closely.
• Set reminders to review trial terms before committing to a paid plan.

How to delete Webex account?

For users who wish to permanently delete their Webex account, the process is straightforward but irreversible.

Steps to delete a Webex account

1. Log in to your Webex account: Access the Webex portal using your account credentials.
2. Open account settings: Navigate to the account settings section from your dashboard.
3. Locate the delete account option: Find the option to delete your account, which is often under "Privacy" or "Security" settings.
4. Submit a deletion request: Follow the instructions to submit a request for account deletion. This may involve filling out a form or confirming your decision.
5. Verify your identity: Complete any verification steps required by Webex to ensure the request is legitimate.
6. Receive confirmation: Wait for a confirmation email or message that the account has been scheduled for deletion.
7. Double-check linked services: Ensure all associated services and subscriptions are canceled to avoid future charges.

Remember that account deletion means losing all data and access to associated services.

Before you delete

• Download any important recordings or files.
• Ensure all linked subscriptions are canceled to avoid future charges.

Managing a Cisco subscription

If your Webex subscription is tied to a broader Cisco subscription, it’s important to understand how these services interact.

How to manage a Cisco subscription?

• Access the Cisco portal: Use your Cisco account to view active subscriptions.
• Locate Webex services: Identify Webex-related plans and their dependencies.
• Modify or cancel subscription: Follow the portal’s instructions to make the necessary changes.

Reviewing the terms of bundled services ensures a smooth transition if you decide to cancel.

Benefits of monitoring Cisco subscriptions

• Avoid unintentional renewal of services.
• Ensure proper account synchronization across tools.

It helps you avoid several Webex issues.

Common challenges in canceling a Webex subscription

While Webex provides tools for subscription management, some users encounter obstacles during the process.

Potential issues

• Difficulty locating cancellation options within the interface.
• Lack of clarity about billing cycles and refund policies.
• Pending payments or unresolved account issues.

Solutions

• Consult Webex’s help documentation for detailed guidance.
• Reach out to customer support for assistance with specific issues.
• Use community forums to find solutions shared by other users.

Top Webex alternatives 

If Webex no longer fits your requirements, several alternative platforms might offer a better experience. These are the top Webex alternatives: Feta, Microsoft Teams, Google Meet, GoTo Meeting, Slack Calls, Amazon Chime, Adobe Connect, Zoho Meeting, ClickMeeting, Whereby.

1. Feta
2. Microsoft Teams
3. Google Meet
4. GoTo Meeting
5. Slack Calls
6. Amazon Chime
7. Adobe Connect
8. Zoho Meeting
9. ClickMeeting
10. Whereby

Let’s dissect each one of them separately.

Feta

A modern, AI-powered video conferencing platform that transforms meetings with intelligent features and seamless collaboration. It stands out with its focus on making meetings more productive through automation and smart insights.

Key features include AI-powered meeting summaries, automated in-meeting kanban, meeting templates, automated task management searchable knowledge base,  multilingual support, deep integrations with modern workspace tools, and more. Check out this honest comparison between Webex vs. Feta.

Pricing: Pro $20/user/month and Currently offering special early access pricing - matching existing WebEx contract (fill out this online form). Contact for custom enterprise pricing.

Microsoft Teams

Microsoft's collaboration hub which combines video meetings with chat and document sharing, is primarily designed for organizations using the Microsoft ecosystem.

Features include video calls, chat, file sharing, screen sharing, meeting recordings, and integration with Office 365 apps. Basic whiteboarding and background blur are available.

Limitations include frequent updates that disrupt meetings, high resource usage that slows down computers, confusing interface with features buried in menus, audio sync issues in larger meetings, and problems with external guest access. The mobile app is particularly resource-heavy and drains the battery quickly.

Pricing: Business Basic ($6/user/month), Business Standard ($12.50/user/month), Business Premium ($22/user/month), and Enterprise plans require custom quotes.

Refer to this comparison of Webex vs. Teams, and if you are looking, check out this list of top  Microsoft Teams alternatives.

Google Meet

A basic video conferencing tool that's part of Google Workspace, offering functionality without much complexity.

Features include video calls, screen sharing, simple polls, basic meeting recordings, chat during meetings, and integration with Google Calendar and Gmail. Offers noise cancellation and low-light mode.

Limitations include restricted features in free version, lack of recording capabilities in the the basic version, lack of advanced host controls, no breakout rooms in basic plans, poor handling of multiple screen shares, limited view options for large meetings..

Pricing: Free (basic), Google Workspace Individual ($7.99/month), Business Starter ($6/user/month), Business Standard ($12/user/month), Business Plus ($18/user/month).

Check out top Google Meet alternatives.

See this comparison of Webex vs. Google Meet.

GoTo Meeting

A video conferencing platform trying to focus on professional meetings with an emphasis on reliability over innovation.

Features include HD video, screen sharing, meeting recording, dial-in numbers, mobile support, and basic meeting analytics. Offers drawing tools and commuter mode.

Limitations include outdated interface design, complicated setup process, frequent audio routing issues, sluggish screen sharing performance, poor mobile experience with frequent crashes, and confusing meeting join process for first-time users.

Pricing: Professional ($12/organizer/month), Business ($16/organizer/month), Enterprise (custom pricing).

Check out top GoToMeeting alternatives.

Slack Calls, aka Slack Huddles

An integrated video calling feature within Slack, designed for quick team conversations rather than formal meetings.

Features include voice and video calls, screen sharing, emoji reactions, and direct integration with Slack channels and threads.

Limitations include no recording capabilities in basic plans, poor performance with larger groups, restricted screen-sharing options, and lack of advanced meeting features like polls or breakout rooms.

Pricing: Part of Slack's overall pricing - Pro ($7.25/user/month), Business+ ($12.50/user/month), Enterprise Grid (custom pricing).

Amazon Chime

Amazon's attempt at video conferencing, integrated with AWS services but struggling to find its place in the market.

Features include video meetings, chat, screen sharing, file sharing, and integration with AWS services. Offers basic meeting controls and attendance tracking.

Limitations include inconsistent audio quality, complicated setup process, limited third-party integrations, poor mobile app performance, and confusing pricing structure based on usage patterns.

Pricing: Pay-per-use model ($3/day/user for Pro features), Basic features are free, and Enterprise pricing is available on request.

Adobe Connect

A web conferencing platform focused on virtual classrooms and webinars, offering customization but with a steep learning curve.

Features include customizable layouts, persistent meeting rooms, host controls, and integration with other Adobe products. Supports virtual breakout rooms and custom pods.

Limitations include a complex interface that overwhelms new users, requires Adobe Flash for some features, a significant learning curve for hosts, resource-extensive operation, and frequent compatibility issues with browsers.

Pricing: Meetings ($50/month), Webinars ($130/month), Learning ($370/month), Custom enterprise pricing available.

Zoho Meeting

A meeting solution that's part of the Zoho suite, offering basic functionality.

Features include video conferencing, screen sharing, meeting recording, and integration with Zoho's productivity suite. Basic moderation tools are available.

Limitations include a basic feature set, limited participant interaction tools, restricted customization options, poor video quality in large meetings, and a clunky interface for users.

Pricing: Meeting Free (basic), Meeting Email ($3/host/month), Meeting Professional ($6/host/month), Enterprise (custom pricing).

ClickMeeting 

A web-based conferencing platform trying to target webinars and virtual events but falling short on modern features. 

Features include webinar capabilities, basic screen sharing, presentation storage, and some customization for branding. Has chat features and basic polls but nothing revolutionary.

Major limitations include a laggy interface during larger sessions, frequent audio sync issues in webinars, complicated setup for first-time users, limited integration options, and unreliable recording features. The platform struggles with handling simultaneous screen shares and often has browser compatibility issues.

Pricing: Live ($29.99/month), Automated ($39.99/month), Enterprise (custom pricing). Annual plans offer some discounts but require upfront commitment.

Whereby

A browser-based video conferencing tool, but lacking in advanced features.

Features include no-download meetings, basic screen sharing, recording options, and custom branding for rooms. Offers simple integration options.

Limitations include participant limits in lower tiers, basic host controls, limited recording options, occasional browser compatibility issues, and restricted features compared to full-featured platforms.

Pricing: Free (personal), Pro ($6.99/month), Business ($9.99/month), Enterprise (custom pricing).

Learn more about top Webex alternatives.

Why people switch from Webex?

Webex reviews from Webex users reveal common reasons for exploring alternatives. Some report that the platform’s interface can feel complicated, especially for those new to using collaboration tools. Others mention that navigating features takes time to master, which may not suit fast-paced environments.

Pricing is another frequent concern. Many users feel that the cost of premium plans exceeds the value they derive, particularly for small businesses or solo professionals who need only basic features.

Customer support is also highlighted as an area of dissatisfaction. Users have reported delays in resolving issues and limited support options for troubleshooting complex problems. Integration challenges with third-party tools further contribute to user frustration.

User Sentiments

• “The interface is overwhelming for basic needs.”
• “We struggled to get timely responses from customer support.”
• “Integration with our existing tools was far from seamless.”

These experiences underline why many users are transitioning to platforms that offer greater ease of use, affordability, and support.

Learn in depth about Webex issues, whether related to audio, camera, screen-sharing and many more.

Final thoughts on canceling Webex subscription

Managing a Webex subscription, whether how to cancel Webex subscription or deleting an account, can be a tiring process but is achievable if you follow the steps mentioned above. Taking the time to understand your subscription plan and following the outlined steps ensures a smooth process.

If Webex no longer meets your needs, exploring Webex alternatives can provide a more suitable solution. 

Feta stands out by focusing on reliability and intelligent features. Its infrastructure ensures stable connections, while AI capabilities automatically handle tasks like stand-up kanban, transcription, meeting summaries, task management, and more.

The platform's approach goes beyond basic video calls - it creates a searchable knowledge base of your meetings, provides instant access to past discussions, and ensures security through end-to-end encryption. Consider exploring solutions that match how teams actually work today, rather than staying tied to platforms designed for a different era.

Migrate from Webex to Feta

Have an existing Webex contract? We'll match your remaining duration with free access to Feta. Simply fill out our migration form to unlock this special offer.

Curious about Webex vs. feta? Dive into independent reviews and side-by-side feature analysis to see how Feta revolutionizes team collaboration compared to traditional platforms and would entice you to cancel Webex subscription.

We're currently in beta and growing thoughtfully. Join the 300+ organizations already experiencing the difference with Feta by registering your interest today.